Refund policy
We hope you will be delighted with your purchase, however, should you wish to return an item please return to : Woodall 1884, Welham House, Welham, Malton, North Yorkshire YO17 9QF always obtain proof of posting. We will process any returns as quickly as possible, usually within 30 days. From time to time we may offer free returns, generally our policy is to charge for returns. This policy helps us to offer merchandise at competitive prices.
It is important that an unwanted item, unless faulty, is returned in a re-saleable condition. Woodall 1884 expect this to mean that you have kept all original packaging and labels, and that the item is undamaged and unused.
Damaged Goods
Damage to any goods must be reported to Woodall 1884 within 24 hours of signing for the item. email shop@gwoodall.co.uk or telephone: 01653 692086 Monday to Friday 09:00am to 5:00pm.
Personalisation
Woodall 1884 are unable to offer refunds or exchanges, unless unfit for purpose or not as described, on the following products:-
- any Woodall 1884 product which has been personalised with name/initials
We strive to be competitive and are therefore unable to refund or offer an exchange where merchandise has been personalised. Cancellations for bespoke and specially ordered items can only be accepted within 48 hours of the order being placed.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@gwoodall.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@gwoodall.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@gwoodall.co.uk.